Questions about starting a raffle business?
Straight answers to the things people ask us most. Can't find what you're looking for? Book a free demo and ask us anything.
Getting started
I already have a raffle site. Can I move to Reffle?
Yes. We plan the switch with you, bring your customers across and keep your site online while we move you over.
I'm not technical. Is that a problem?
Not at all. We build and style your site for you, and our team takes you through setup step by step. After launch you've got live chat, daily webinars and the Reffle Academy whenever you need a hand.
How much does it cost?
Pricing depends on the setup that's right for you, so we walk you through it on your free demo, once we know what you need. New features are included as they launch, at no extra cost.
How long does it take to launch?
It depends on your brand, your prizes and how quickly your company and bank account are ready. We agree your launch date with you at the start and plan every step towards it.
What happens on the free demo?
You'll talk to our team, see the platform and get straight answers about the industry, the setup and the costs. There's no pressure and no obligation.
Legal and compliance
Is running a raffle business legal in the UK?
Yes, when it's set up properly. UK raffle sites run as prize competitions, with a free entry route and fair, random draws.
Every Reffle site comes with a legal opinion letter from our solicitor, proper T&Cs and the compliance pages the DCMS Voluntary Code asks for. The legal opinion isn't a licence: it's a letter confirming your setup, and it's what banks, payment providers and Meta ask to see. Reffle is a signatory to the Code.
How are winners picked?
The system picks a winner at random from every valid entry and keeps a permanent record. You can share a winner reveal on your live draw so players can see it's fair, and live entry lists show who has entered.
What is the DCMS Voluntary Code?
It's a code of practice for prize draw operators. Reffle is a signatory, and every site we build has the pages and player protection tools the Code asks for, including 18+ confirmation, spending limits, self-exclusion, clear odds and minimum draw times.
Payments
How do payments work?
Your site runs on Reffle Pay, our own checkout, with Apple Pay and Google Pay. We set it up with you and point you to a bank that accepts raffle businesses, so there's no separate payment provider to sort out.
Players can check out as a guest in a few taps, with no account needed.
Can I use my own payment provider?
Yes, you can bring your own provider, although some features may be limited without Reffle Pay. We'll talk you through the options on your demo.
Platform
Do I own my customers and data?
Yes. Your customers, orders and reviews are yours, and you can export them at any time.
Will my site look like everyone else's?
No. Every site gets its own custom theme in your colours, logo and fonts, and you can restyle it with AI for launches and seasons. For larger sites, we also offer fully custom design and development.
Which features help me sell more tickets?
Instant win games, subscriptions, Subscribe & Save, the Prize Accumulator, upsells at checkout, bundles and coupons, a rewards game and Shopping Rewards. Some features depend on your plan, and we'll go through them on your demo. See every feature.
Can I have my own app?
Yes. Your own Community App goes in the App Store and Google Play under your name, with push notifications for new posts and go-live alerts. We can also put your whole raffle site in an app.
Marketing
How will I get customers?
We help you get approved to advertise on Meta, set up tracking for your ads and give you the tools to grow an audience: email, SMS, WhatsApp, a social planner and your own app. Our daily webinars cover what's working for raffle owners right now.
Can I advertise my raffles on Facebook and Instagram?
Yes, once Meta approves your account. We take you through Meta's approval step by step, and your legal opinion letter is part of what they ask for. How long approval takes is up to Meta and varies.
Support
What support do I get after launch?
Real people on live chat and email, out-of-hours help if your site or payments ever stop, daily Lunch & Learn webinars, the Reffle Academy and the Refflers community of raffle owners.
Ask us on a free demo
Our team will answer everything about the industry, the setup and the costs, and show you the platform.
No pressure and no obligation.